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Remove Spyware

8 June 07 (updated)

Spyware tracks your movements on the Web and can affect your PC's performance. This guide explains how to protect your PC and remove spyware.

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What Is Spyware?

Spyware is malicious code that infects your PC and can manifest itself as things such as unwanted browser toolbars and pop-ups, or if your browser homepage suddenly changes without your knowledge.

Spyware also takes the form of tracking files that watch where you go on the web in order to create a marketing profile of you that will be sold to advertisement companies. Not only is it a source of irritation but it also affects your privacy too.

Removing spyware is an important step in the process of cleaning unwanted files and programs from your PC, keeping it secure and fixing problems.

Fortunately there are programs available to help you track down and remove these unwanted files. There are several commercial security packages that offer anti-spyware tools as well as other features.

Ad-Aware and Spybot are two free programs you can use to fight spyware.

Installing Ad-Aware

Download Ad-Aware 2007 Free from www.lavasoftusa.com/products/ad_aware_free.php

Click on the link to Download Ad-Aware 2007 Free.

You may be taken to another web site (such as Download.com) where you can download the Ad-Aware installation file. Click Download Now and save the file to your computer.

Double-click the setup file you downloaded and the installation process will begin. Click Next to progress through the various windows. Tick the box to accept the license agreement.

You can leave the Full Name and Organization boxes blank if you wish. Choose Standard Installation and leave the Destination Folder as it is.

Wait while the program files are installed then click Finish. Ad-Aware will start automatically and perform a check to make sure it has the latest file updates.

Using Ad-Aware

You can start Ad-Aware in future by double-clicking the shortcut to Ad-Aware 2007 on your Desktop, alternatively you can find the program listed in your Start menu > Programs list under Lavasoft.

Now you can see the main Ad-Aware Status window. From here, you can click Update when you want to check for new updates to Ad-Aware, or click Scan Now to begin checking for spyware.

You can choose to perform a Smart Scan which checks critical system files only, a Full Scan to check all files on your computer, or click Custom Scan to specify where you want to search for malicious programs. Click Scan to start checking.

A full system scan may take a while and you should not perform any other tasks on your PC until it is finished. When the scan is finished, the summary will tell you how many threats were identified.

You can click to expand any objects found to get more information. The Threat Analysis Index (TAI) level indicates how dangerous an object is and whether it needs to be removed.

Check the box by an object and then choose to Ignore (leave alone), Quarantine (hide away so it cannot be run but still exists if you need to retrieve it) or Remove (delete the infected file).

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Usually these files can be removed without causing problems, but some files may be part of programs you have installed, and there is a possibility that these programs may not function correctly if you remove the files. You can choose to set a System Restore Point before removing a file in case you encounter problems.

That is all you need to do to perform a straightforward check to remove spyware from your system with Ad-Aware, but the program does have many other features too. Click the Help button if you want to find out more.

Installing Spybot

Download Spybot Search & Destroy for free from www.safer-networking.org.

Click the Download link on the menu, scroll down to the Download section and click on Spybot - Search & Destroy. Choose one of the mirror web sites that contain the installation file by clicking Download here to go to that site.

On the file mirror web site, download the Spybot file and save to your hard disk.

Double-click the file you downloaded and the installation process will begin. Choose your language and click Next or OK to progress through the windows. Tick to accept the license agreement. You can leave the Destination Folder as shown.

Choose Custom installation and leave only the Main Files option ticked. When asked about selecting a Start Menu folder, just click Next.

You will see a window about selecting Additional Tasks for the installer to perform. Click Next then Install.

After the program files are installed, un-tick the option to Run SpybotSD.exe and click Finish.

Using Spybot

There should be a shortcut to Spybot on your Desktop, alternatively you can find the program listed in your Start menu > All Programs list under Spybot - Search and Destroy.

Start the program, and you may see a notice about advertisement robots. Tick Don't show this message again and click OK.

You will now see a Wizard window appear. Just click Next to go through these Wizard screens and then click Start Using The Program.

On the main Spybot window click the Search for Updates button. You should see a list of available updates, right-click any of the boxes and click Select all then click on the Download Updates option at the top of the screen. Spybot will now download and install the latest updates to its files.

Now click Check for problems. Spybot will begin scanning your PC for known spyware files.

Once the scan is complete you will see a list of any detected problems. Select or deselect particular objects by ticking or un-ticking their boxes. You can also expand the entries to see more details.

If you use Firewall and Anti-virus programs such as ZoneAlarm and AVG rather than those built-in to Windows, you may see warnings that the Windows Firewall and AntiVirus are disabled. Just un-tick these entries.

Click Fix Selected Problems, then click Yes to confirm removal. Click OK when the problems have been fixed.

Spybot also has a Recovery option to undo any changes if you find problems with other programs after removing certain spyware files.

How Often Should Scans Be Run

Because there are so many new spyware threats appearing all the time, you should try to run Ad-Aware and Spybot scans regularly, at least once a month.

Remember to check for updates to the programs before you run a scan. This insures the programs are aware of the latest threats and will be able to detect and remove them.

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Jargon Box

Adware
Advertising program often installed along with other programs
Attachment
A file attached to an e-mail message for sending between computers
Blog
Web log. Personal web page where the author can post their views and experiences and receive comments.
BMP
Bitmap. The most common graphics file type for Windows PCs
Bookmarks
List of your favourite web sites
Browser
Software that displays web pages such as Internet Explorer and Firefox
Compression
A method of reducing the storage space a file takes up. Files must be decompressed to be used again
Cookie
Data that tracks visits to web sites and remembers user preferences
Crash
Occurs when a program causes your computer to stop responding
Demo
Free demonstration version of software that allows you to try before you buy
Directory
An index of web site links arranged in categories
Disk Space
The size of the area on the hard disk where files can be stored
Domain name
URL or Address of a web site on the Internet
Download
Transfer a file from another computer to your own
Driver
Software required for Windows to use a piece of hardware such as a graphics card
E-mail
Electronic mail passed between computers
Favorites
List of your favourite web sites
Firewall
Program or device that blocks or allows Internet access to a network or a PC
Flash
Software to create and play web site animations
Font
Text of a particular size and style
Freeware
Software that is free to download and use for as long as you like
Hardware
Physical parts of a computer system such as the hard disk, keyboard and printer
HTML
HyperText Markup Language. The code that makes up a web page
Home Page
The main page of a web site, often a welcome page
Hyperlink
A text or graphic you click on to go to another page or a different web site
Internet
A collection of inter-connected computer networks
Install
To load and copy program files onto a computer
JPG / JPEG
Compressed graphics file for sending across the Internet
Link
A text or graphic you click on to go to another page or a different web site
Malware
Malicious software such as virus or spyware programs
Modem
Device that links a computer to the Internet through a telephone line
MP3
Compressed audio file to save disk space and for transfer across the Internet
Netiquette
Acceptable behaviour online
Online
Connected to the Internet
Phishing
Fraudulent e-mails and web sites trying to trick you into giving out personal details
Plug-in
Extra programs that can be installed into larger programs to handle special tasks, such as playing certain types of movie files in a browser
Podcast
Internet audio broadcast that can be played back on PCs or MP3 players such as the iPod.
Pop-Up
Small window that appears on a web page, often used for advertisements.
Program
A set of instructions to make a computer carry out a task
Rootkit
Software that hides system files and can allow attackers to access your computer undetected
Router
Device used in home Internet networks to send data from the web to specific computers
RSS
Really Simple Syndication - a system to feed you news stories from web sites
Search Engine
Tool that searches the Web for keywords and provides relevant links
Server
A computer that holds Internet data such as web site files and can send it to another computer when requested
Shareware
Software that is free to download but you pay a fee if you want to continue using it after the trial period
Shortcut
A link you can click to go straight to a particular program or web page
Social Networking
Web sites based on communication and relying on users to add content
Software
A program or a set of instructions to make a computer carry out a task
Spam
Junk mail messages to e-mail addresses
Spyware
Software that tracks your movements on the Web for advertising purposes without your knowledge
Stream
Start playing music or video as soon as it begins downloading
Surfing
Moving from one web page to another
Trial
Software that allows you to try before you buy
Trojan
Malicious virus program disguised as useful software
Uninstall
Remove program files from a computer
Upload
Send a file from your computer to an online destination
URL
Uniform Resource Locator. The address of a web site on the World Wide Web
Virus
Destructive program that infects and damages computer files
Vlog
Video web log
VoIP
Voice over Internet Protocol - voice conversations across the Internet
WAV
The standard audio file type for Windows PCs
Web Page
Individual page on a web site
Web Site
A collection of connected web pages located at a particular domain name
Wiki
Web site that can be edited by users to add information
Windows
Microsoft operating system installed on most PCs
World Wide Web (WWW)
Information space on the Internet stored on servers across the world containing documents connected together through hyperlinks
Worm
Malicious code that uses an infected PC to spread itself to others
Zip
Compressed file format to reduce diskspace needed by a file and to transfer it between computers more quickly

full Jargon page

 



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